Refund policy

Returns, exchanges and cancellations

1. Returns, exchanges and cancellations for change of mind

Once an order has been confirmed, we do not accept returns, exchanges or cancellations for customer reasons, whatever the reason may be. Please check size, colour, price and quantity carefully before confirming your order.

[Examples of customer reasons]

  • "It isn't what I pictured" or "the colour differs from my monitor"

  • "It doesn't fit" or "I ordered the wrong thing"

  • "I no longer need it"

  • Items scratched, soiled or damaged through the customer's own doing

  • Items that have been worn, or that show signs of having been worn

  • Sale items, lucky bags, items bought with a coupon and other special-promotion items

2. Faulty or incorrect items

We take every care over quality control and dispatch, but if a "faulty item" or an "item other than the one you ordered" should reach you, please contact us through the contact form within 8 days of delivery. We will exchange it for a sound item without delay, covering both shipping and handling.

  • Deadline: within 8 days of the delivery date

  • Remedy: as a rule, an exchange for the same product.

    • * Only where we cannot supply a replacement, for example because the item is out of stock, will we issue a refund instead.

  • Sale items and the like: sale items, lucky bags, items bought with a coupon and other special-promotion items are handled in the same way as regular items.

3. Cases in which we cannot accept a return or exchange

We cannot accept a return or exchange in the following cases.

  1. Items for which 9 days or more have passed since delivery

  2. Items returned to us without contacting us first

  3. Where the product tag, label, accessories or packaging have been lost, damaged or discarded

  4. Items that have picked up scratches, stains or odours (perfume, tobacco, cosmetics and so on) while in the customer's possession

  5. Items that have been altered, washed or dry-cleaned

  6. Minor characteristics arising in manufacture that do not affect use (stitching, thread finishing, unit-to-unit variation and the like)

4. Cooling-off

The statutory cooling-off provisions do not apply to mail-order sales, including ours. We ask for your understanding on this point.

5. Unclaimed parcels and refused delivery

If, after dispatch, a parcel goes unclaimed beyond the carrier's holding period (7 days as a rule) and is returned to us, we will invoice the outbound and return shipping (at cost) plus packaging materials (at cost). Where we judge the conduct to be in bad faith, we will take legal action and decline any future use of all of our services.