Privacy policy

Last updated: 14 September 2026

CULTURE SUPPLY operates this store and website, including all related information, content, features, tools, products and services, in order to provide you with a curated shopping experience (the "Services"). CULTURE SUPPLY is powered by Shopify, which enables us to provide the Services. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use, make a purchase or carry out another transaction on the Services, or otherwise communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy takes precedence in relation to the collection, processing and disclosure of personal information.

Please read this Privacy Policy carefully. By using and accessing the Services, you acknowledge that you have read this Privacy Policy and that you understand the collection, use and disclosure of your information described in this Privacy Policy.

Personal information we collect or process

When we use the term "personal information", we mean information that identifies, or can reasonably be linked to, you or another individual. Personal information does not include information that is collected anonymously, or information that has been anonymised so that it can no longer identify anyone. Depending on how you use the Services, where you live, and the extent permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from that personal information.

• Contact details including your name, address, billing address, shipping address, telephone number and email address.
• Financial information including credit card, debit card and financial account numbers, payment information, financial account information, transaction details, payment methods, payment confirmations and other payment-related details.
• Account information including your username, password, security questions, and your various preferences and settings.
• Transaction information including the items you have viewed, put in your cart, added to your wishlist, purchased, returned, exchanged or cancelled, and your past transaction history.
• Your communications with us including information contained in your communications with us, for example when you contact customer support.
• Device information including information about your device, browser and network connection, your IP address and other unique identifiers.
• Usage information including information about how you interact with the Services, such as how and when you access them and how you navigate them.

Sources of personal information

We may collect personal information from the following sources.

• Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
• Automatically through the Services including from your device when you use our products or services or visit our website, and through cookies and similar technologies.
• From our service providers including when we engage them to enable certain technology, or when they collect or process your personal information on our behalf.
• From our partners and other third parties

How we use your personal information

Depending on how you interact with us and which of the Services you use, we may use your personal information for the following purposes.

• Providing, customising and improving the Services We use personal information to provide you with the Services. This includes performing our contract with you, processing your payments, fulfilling your orders, remembering your preferences and the items you are interested in, sending you notifications relating to your account, processing purchases, returns, exchanges and other transactions, creating, maintaining and managing your account, arranging delivery, facilitating returns and exchanges, enabling you to post reviews, and providing you with a shopping experience tailored to you, such as recommending products related to your purchase history. This may include using your personal information to better customise and improve the Services.
• Marketing and advertising We use your personal information for marketing and promotional purposes. This includes sending you marketing, advertising and promotional communications by email, text message or post, and displaying online advertisements within the Services or on other websites based on the products and services you have previously purchased or added to your cart, or on your other use of the Services.
• Security and fraud prevention We use your personal information to authenticate your account, to provide a secure payment and shopping experience, to detect, investigate and respond to possible fraudulent, unauthorised, illegal, dangerous or malicious activity, to protect public safety and to keep the Services secure. If you register an account using the Services, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password or other access information with anyone else.
• Communicating with you We use personal information to provide you with customer support, to respond to you promptly, to deliver effective services and to maintain our business relationship with you.
• Legal reasons We use your personal information to comply with applicable law and to respond to valid legal process, including requests from law enforcement and government agencies. We also use it to take part in and investigate civil discovery procedures, potential or actual litigation and other legal disputes, and to investigate and enforce potential breaches of our terms of service and policies.

How we disclose personal information

In certain circumstances we may disclose your personal information to third parties for legitimate purposes, in accordance with this Privacy Policy. Those circumstances may include the following.

• With Shopify, and with vendors and other third parties who perform services on our behalf (for example, IT management, payment processing, data analytics, customer support, cloud storage, and fulfilment and delivery).
• With business and marketing partners, to provide marketing services and to deliver advertising to you. For example, we use Shopify to support personalised advertising in conjunction with third-party services, based on your online activity across various merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy policies. Depending on where you live, you may have the right to direct us not to share your information for targeted advertising or marketing based on your online activity across different merchants and websites. You may exercise your right to opt out of these uses here
• Where you direct us, request us, or consent to us disclosing certain information to third parties (for example, when shipping your products, or when using social media widgets or login integrations), we will disclose that information.
• We may share personal information with our affiliates or otherwise within our corporate group.
• We may disclose personal information in connection with a business transaction such as a merger or bankruptcy, in order to comply with applicable legal obligations (including responding to subpoenas, search warrants and similar requests), to enforce applicable terms of service and policies, and to protect and defend the Services and our rights and the rights of our users and others.

Our relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services is transmitted to and shared with Shopify and with third parties that may be located in countries other than your country of residence, in order to provide and improve the Services for you. In addition, in order to protect, expand and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our store, other merchants and Shopify. In order to provide these enhanced features, Shopify may use personal information it has collected about your interactions with our store, other merchants and Shopify. In such cases, Shopify is responsible for the processing of your personal information and will respond to requests to exercise your rights in relation to the use of your personal information for these purposes. To learn more about how Shopify uses your personal information and about the rights you may have, please see the Shopify Consumer Privacy Policy . Depending on where you live, you may be able to exercise certain rights in relation to your personal information here: Shopify Privacy Portal link.

Third party websites and links

The Services may contain links to websites and other online platforms operated by third parties. If you follow links to sites that we are not affiliated with or do not control, you should review their privacy and security policies and other terms of use. We do not guarantee, and accept no responsibility for, the privacy or security of such sites, or the accuracy, completeness or reliability of the information found on them. Information you provide in public or semi-public areas, such as a third-party social networking platform, may also be viewed by other users of the Services and by users of that third-party platform, without any restriction on its use by us or by that third party. The inclusion of such links does not in itself imply any endorsement or recommendation, except where the Services expressly identify the content of those platforms or their owners or operators.

Children's data

The Services are not directed at children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If a child has provided us with personal information and you are their parent or guardian, you may contact us using the contact details below and request that the information be deleted. As at the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined under applicable law) the personal information of individuals under 16 years of age.

Security and retention of your information

Please be aware that no security measure is perfect or impenetrable, and that we cannot guarantee "perfect security". In addition, information you send to us may not be secure while in transit. We recommend that you refrain from using insecure channels to communicate confidential or sensitive information to us.

How long we retain your personal information depends on a variety of factors, such as maintaining your account, providing the Services, complying with our legal obligations, resolving disputes, and enforcing other applicable agreements and policies.

Your rights and choices

If you live in Japan, under the Act on the Protection of Personal Information you may request notification of the purpose of use, disclosure, correction, addition or deletion, suspension of use or erasure, or suspension of provision to third parties, in relation to the personal data we hold about you. Please send your request to info@culture-supply.com. After confirming that you are the individual concerned, we will respond in accordance with the provisions of the law.

Depending on where you live, you may have some or all of the rights described below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances, and we may decline your request where this is permitted by law.

• Right of access / right to know You may have the right to request access to the personal information we hold about you.
• Right to deletion You may have the right to request the deletion of the personal information we hold about you.
• Right to correction You may have the right to request the correction of the personal information we hold about you where it is inaccurate.
• Right to data portability You may have the right to receive a copy of the personal information we hold about you and, subject to certain circumstances and exceptions, to request that it be transferred to a third party.
• Right to opt out of the sale or sharing of personal information for targeted advertising Depending on where you live, you may have the right to opt out of the "sale" or "sharing" of your personal information, or of the processing of your personal information for the purposes of "targeted advertising" as defined under applicable privacy laws. You may exercise your right to opt out of these uses here. Please note that if you visit our website with a Global Privacy Control opt-out preference signal enabled, then depending on where you live we will automatically treat this as an opt-out request for the device and browser you are using. Where we are able to associate the signal transmitted with a particular Shopify account, we will apply the opt-out request to that account as well. To learn more about the Global Privacy Control, please visit https://globalprivacycontrol.org/. We do not recognise other "Do Not Track" signals that your web browser or device may transmit.
• Managing your communication preferences We may send you promotional emails, and you can stop receiving them at any time by using the unsubscribe option shown in the email. Even if you unsubscribe, we may continue to send you non-promotional emails, such as important notices about your account or your orders

You may exercise these rights where indicated on the Services, or by contacting us using the contact details below. To learn more about how Shopify uses your personal information, and about your rights, including your rights in relation to data processed by Shopify, please visit https://privacy.shopify.com/en

We will not treat you unfavourably because you have exercised these rights. Where permitted or required by applicable law, we may need to verify your identity before processing your request. In accordance with applicable law, you may appoint an authorised agent to exercise your rights on your behalf. Before we accept such a request from an agent, we will require the agent to submit documentation proving that you have authorised them to act on your behalf, and we may also require you to verify your identity with us directly. We will respond to your request within the timeframe set out in applicable law.

Complaints

If you are dissatisfied with how we handle personal information, please contact us using the contact details below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details below, or to lodge a complaint with the data protection authority in your area. In the European Economic Area (EEA), you can find a list of the responsible data protection supervisory authorities here.

If you live in Japan, you may also file a report with the Personal Information Protection Commission.

International transfers

We may provide your personal information to third parties located outside Japan. In accordance with Article 28 of the Act on the Protection of Personal Information, we set out below the recipients, the names of the foreign countries in which they are located, information on the personal information protection systems of those countries, and the measures the recipients take to protect personal information. By placing an order on our website, you are deemed to have consented to these provisions of personal information.

Shopify Commerce Singapore Pte. Ltd.
Purpose of provision: provision of the e-commerce platform (including the processing of information relating to orders, delivery and payment)
Foreign country in which the recipient is located: the Republic of Singapore
Personal information protection system of that country: Survey results published by the Personal Information Protection Commission
Measures taken by the recipient: the recipient takes measures in relation to the handling of personal information that are broadly equivalent to those required of a personal information handling business operator in Japan.
Privacy policy of the recipient: https://www.shopify.com/jp/legal/privacy

Shopify Inc.
Purpose of provision: provision of the e-commerce platform (including the processing of information relating to orders, delivery and payment)
Foreign country in which the recipient is located: Canada
Personal information protection system of that country: Survey results published by the Personal Information Protection Commission
Measures taken by the recipient: the recipient takes measures in relation to the handling of personal information that are broadly equivalent to those required of a personal information handling business operator in Japan.
Privacy policy of the recipient: https://www.shopify.com/jp/legal/privacy

In addition, we use an application provided by Kairock Partners SRL of Romania to accept pre-orders and to send back-in-stock notifications. Romania is a country (an EU member state) designated under Article 15 of the Enforcement Rules of the Act on the Protection of Personal Information, and therefore does not constitute a "third party in a foreign country" within the meaning of Article 28 of that Act.

If you live in the European Economic Area (EEA) or the United Kingdom, where we transfer your personal information outside those areas we will do so on the basis of a recognised transfer mechanism, such as the European Commission's standard contractual clauses or, where applicable, an equivalent contract issued by the competent authority of the United Kingdom, unless the country of destination is recognised as providing an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date, and provide notice as required by applicable law.

Contact us

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise your rights, please call us on +81-3-6271-5366, email us at info@culture-supply.com, or write to us at 1F, 3-38-1 Jingumae, Shibuya-ku, Tokyo 150-0001, Japan. For the purposes of applicable data protection law, we are the data controller of your personal information.