Legal notice

Notice based on the Act on Specified Commercial Transactions

Seller
Moon Made Inc.

Head of operations
Wataru Matsuya

Address
1F, 3-38-1 Jingumae, Shibuya-ku, Tokyo 150-0001, Japan

Telephone
+81-3-6271-5366

Email
info@culture-supply.com

Support hours
Weekdays 11:00–18:00
(closed on weekends, public holidays and over the New Year period)
Enquiries are accepted by email.

Selling price
The price shown on each product page (Japanese consumption tax included)

Costs payable beyond the price of the goods
Shipping: a flat 800 yen anywhere in Japan
Free on orders of 10,000 yen (tax included) or more

There are no charges other than the above.

Delivery area
Within Japan only

Payment methods
Credit card
Shop Pay
Apple Pay
Google Pay
The payment methods and card brands available to you are shown at checkout.

When payment is taken
Payment is taken when you place your order.
We dispatch the goods once payment has been confirmed.

When the goods are delivered
We dispatch within 5 business days of confirming your order.
(excluding weekends, public holidays and the New Year period)
We will notify you by email once your order has shipped.

Pre-orders
Where we run a pre-order, we take orders before stock arrives.
The expected delivery period is stated on each product page.

Returns and exchanges
Once an order has been confirmed, we do not accept returns,
exchanges or cancellations for change of mind.
Please check size, colour and quantity carefully before ordering.

Where we run a pre-order, those items are the one exception:
we can cancel them while they are still unshipped.
To request this, contact us at info@culture-supply.com.
The details are set out in our Cancellation Policy for purchase options.

For a faulty or incorrect item, contact us at
info@culture-supply.com within 8 days of delivery.
As a rule we will exchange it for the same product.
Only where we cannot supply a replacement, for example because the item is out of stock,
will we issue a refund instead.
Sale items and other special-promotion items are handled in the same way.

Return shipping
We cover return shipping for faulty or incorrect items.
We cannot accept items returned to us without contacting us first.

Please see our Refund Policy for details.